Privacy Policy

1. Who We Are

BetBugs (betbugs.ai) is an AI-powered sports betting analysis service. For the purposes of EU data protection law, BetBugs is the data controller responsible for your personal data. You can reach us at contact@betbugs.ai.

2. Data We Collect

We collect only what is necessary to provide and improve the service.

• Account data — social login (Facebook, Google, Apple): When you sign in with a social provider, that provider shares the following with Clerk (our authentication provider) to create and manage your account:
  • Facebook: name, email address, profile picture, Facebook User ID
  • Google: name, email address, profile picture, Google User ID
  • Apple: email address, Apple User ID (name shared on first sign-in only, per Apple's policy)
• Account data — email sign-up: If you register with an email address and password, we collect your email address and any name you provide. Passwords are hashed and managed by Clerk — we never have access to your raw password.
• Subscription data: If you subscribe, we store your plan type (weekly or yearly) and subscription status. Payment processing is handled by Stripe — we do not store your card details.
• Support data: If you contact support through BetBugs, we store your topic, subject, message, account email, delivery status, and limited technical context needed to investigate the request.
• Usage data: If you accept analytics consent, we use PostHog (first-party product analytics) to measure page views, feature interactions, paywall flows, checkout progression, conversion outcomes, and limited session replay samples for product debugging. We do not use advertising trackers, tracking pixels, or cross-site trackers. Product analytics retention follows our configured PostHog retention window.

3. How We Use Your Data

• To authenticate you and manage your account
• To deliver the features of the service
• To manage your subscription and process payments
• To respond to support requests
• To comply with legal obligations

We do not sell your personal data, and we do not use it for advertising purposes.

4. Third-Party Processors

We share your data only with processors who help us deliver the service, under appropriate data processing agreements:

• Clerk — authentication and identity management
• Meta (Facebook) — social login provider (data shared only during sign-in flow)
• Google — social login provider (data shared only during sign-in flow)
• Apple — social login provider (data shared only during sign-in flow)
• Stripe — payment processing
• Resend — transactional email delivery for welcome messages and support notifications
• Amazon Web Services (AWS) — cloud hosting (EU region)
• Neon — managed database hosting

5. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will erase your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

Support requests and transactional email delivery records are retained for operational support, dispute resolution, and auditability, then deleted when no longer needed for those purposes.

6. Your Rights Under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Complaint — lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at contact@betbugs.ai.

7. Data Deletion

You may request deletion of all personal data associated with your BetBugs account at any time.

See our dedicated Data Deletion page for full instructions, or email contact@betbugs.ai with subject "Data Deletion Request". We will confirm deletion within 30 days.

8. Cookies

• Strictly necessary cookies: used for authentication and session continuity.
• Analytics consent cookie (`analytics_consent`): stores your analytics choice (`accepted`, `declined`, or `unset`).
• Product analytics cookies/local storage: only active after consent to support first-party PostHog analytics and optional replay sampling.

We do not use advertising cookies, third-party ad pixels, or cross-site trackers.

9. Analytics Controls

You can change your analytics preference at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, contact us at contact@betbugs.ai.